Helping businesses enhance and sustain their potential

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Who we are 

 

We are a group of like-minded individuals who are passionate about people and results. We specialise in helping organisations devise and drive strategy that is sustainable, effective and tied to real outcomes. We do this by combining your experience, our experience and customer insights. We are the global leaders in our fields and we are extremely passionate about our contribution.In our midst we have a specialist on human capital management, a professional psychologist, a seasoned coach, a prolific recruiter, a Knowledge management specialist, a renowned strategist, a sales specialist, and a veteran on customer management.

 

We do things better: There are so many new tools and approaches available today that allow us to be more effective for our clients. We steer away from 'traditional' change management methodologies because today's business environment is no longer 'traditional'. Our patented tools and techniques work silently behind the scene to help us deliver on our promise.

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 THE TEAM

Professor John A Murphy is a pioneer and thought leader on the dynamics of customer management and combines the roles of academic and international consultant specialising in customer management and service quality. He is Head of Corporate Relations at Manchester Business School and was previously Faculty Head of Development, with responsibility for identifying and formalising partnership opportunities for the Faculty of Humanities, which is the largest of the University’s 4 Faculties. He has experience of working with numerous blue-chip organisations, including Abbey, British Council, BT, BUPA, Centrica, Eversheds, Lloyds Banking Group, O2, Shell and Tesco. He holds 4 professional fellowships and is a member of the International Academy for Quality, whose members are chosen from the most active protagonists of quality in the world. He is the author of 6 books, the most recent of which, The Stakeholder Balance Sheet: Profiting From Really Understanding Your Market, was published in 2008. John Murphy is a Food Science graduate of University College, Cork and has a Masters degree in Science from Trinity College, Dublin and Doctor of Philosophy degree from the University of Ulster.

 

Dr Ram Raghvan helps organisations understand the gaps in their strategy using some proprietary models that he developed as part of his PhD. He specialises in creating innovative approaches to develop strategies that yield effective results. An engineer by qualification, ram started working in R&D in a telecom company. He has worked in the telecom and health care sectors. He was managing the bio medical instruments business for a couple of countries. He currently works with many FTSE250 companies senior management team. Ram has over 20 years experience and a depth of experience that covers strategy, marketing and customer management. He has experience of working with numerous blue-chip organisations, including The British Council, NGA, JLT, Microsoft, Centrica, AA, John Lewis , Lloyds Banking Group, O2, Boots, Scottish Water and Tesco. Currently he has clients primarily in UK and India and plans to cross the pond to offer his services to clients in EU and the USA. He is the author of three books one on customer service and two on employees.

Raman Pandya helps organisations turnaround by conceptualising and implementing result oriented strategies. He has been regarded in the industry as an authority on strategic turnaround. Raman in his previous avatars was responsible for launch of many successful brands for Nestle. He firmly established Castrol as the Market leader in lubricants in the Indian subcontinent thwarting competition. Under his able leadership BOC was able leapfrog its performance whilst increasing the effectiveness of its resources. He managed to reduce the manpower of BOC from 1500 to 650 with the unions support whilst steering the company to become the market leader. He has also been the Chairman of AL-Futaim and Managing Director for Zuari cement. Raman has a chemistry background and a masters in people management. He currently heads the Asia Pacific region and has been the key figure in the companies Asia footprint. 

 

Ben Thompson-McCausland is an executive coach. His business career began at Coopers & Lybrand where he qualified as an accountant, before joining a merchant bank. He was then invited to become Managing Director of London Life, an old-established life assurance company. After six years he was approached to become Group Managing Director of National Provincial building society. Ben works as a consultant in leadership, planning, coaching and the effective deployment of resources. He sometimes describes himself as a corporate Dynarod! Active in the Industrial Society he makes frequent appearances at leadership courses, as well as occasional appearances at: Management Centre Europe; Ashridge College; London Business School; the City University MBA Programme; Tom Peters and other seminars; Moscow School of Political Studies. He delivered the 1985 Gresham Lecture at the City University, and the 1997 John Loxham Lecture to the Institute of Quality Assurance. He was until recently chairman of the British School of Osteopathy, and a director of Harefield Hospital.

Mike O’Shea is the founder and CEO of “The Sales Doctors” a network of Freelance or Interim Sales Managers, Marketing Managers and qualified Training and Development Practitioners. Mike’s credentials include over 25 years of exceptional and demonstrable business success including Senior Management Positions in Sales, Marketing and People Development. Before starting “The Sales Doctors” Mike was employed by organisations originating from the UK, Europe, the Far East and the USA, which has given him considerable exposure to different cultures, markets and personnel for organisations such as IBM, Hamilton’s, Nokia, HP, Dataflex, Curry’s, First Computer, Discomp, British Gas and Wakebourne. Mike started “The Sales Doctors” over 15 years ago. During this time he has successfully completed 100’s of Interim Management or Freelance assignments. He specialises in revising and implementing Business Strategies from a revenue generation and growth perspective. He’s also Conducted Sales Force Appraisals, Devised & Implemented Training Needs Analysis, Coached, Mentored and Facilitated Change

Bill Best is an Executive Coach with an experience of more than 25 years as a business coach. Throughout this time he has focused on helping organisations achieve significant change through the effective leadership and development of their people. Bill has worked in most industry sectors including Banking, Insurance, Pharmaceuticals, High-Tech Products and Services, Communications, Retail, Entertainment, Manufacturing and Consumer Goods. Within each of these sectors he has partnered with the full range of functions from Operations to Finance to R&D to Human Resources. Typically his clients have been Fortune 100 and FTSE 100 companies, but he also has experience working with publicly funded bodies. He has carried out assignments throughout Europe on behalf of numerous multi-nationals. Bill’s work in accelerating the enhancement of organisational effectiveness has focused primarily on the development of leadership talent. This has been achieved through accurate, predictive assessment, as well as challenging and supportive individual coaching and team development. Although a chartered psychologist, Bill is practical and pragmatic; whilst concerned to deliver technical excellence, he measures his effectiveness by the impact his input has on the client organisation’s goals. Previously in his career, Bill held senior roles in two major consulting firms - Advanced Personnel Technology Limited, and Personnel Decisions International. In both roles he was responsible for client and project management, management and development of consultants, business development, and the design and refinement of products and services.Bill holds a Bachelor’s degree in psychology from Bolton Institute of Technology, as well as an MSc and MPhil from Cranfield University

Joe Pélissier is a communications consultant, trainer, publisher and producer. His work draws on 24 years of working in media and communications. It involves working with large organisations such as the European Commission as well as the entrepreneurial small business owner. As a producer his forte is dramatised training and for many years he worked as a producer for Video Arts with John Cleese and Dawn French. As a publisher he produces niche online portals for corporates and eBooks for sale through Amazon. As a trainer he works internationally specialising in digital skills training. When not doing any of the above he is advises companies on their digital communication strategy. Clients, past and present, include, BT, COI, NPower, Strutt & Parker, MITIE, Lands’ End, NAPF, BPCA, EAUC, AIRMIC, Cegos UK, Blizzard Entertainment, Video Arts and the European Commission. As digital customer service becomes increasingly important international companies such a Vente Privée and Louis Vuitton use his expertise. Joe is an IVCA Gold Award Winner.